I had radial head surgery in May of this year and you and Tim worked on me and brought me back. In this day and age we as a society are pushed to our limits with work, family, and other forces and it seems that we never have time to say thank you so I am writing to thank you and your amazing, skilled, professional, and compassionate staff.
The elbow surgery really set me back and I could not bear the thought of not only having a shoulder surgery on the same arm, but I was told that I would be in physical therapy within 24 hours of surgery. Needless to say, I requested Bader Physical Therapy as my choice as I have had great experiences with RBPT in the past.
On October 3rd, 2013 I had a right rotator cuff repair surgery and 24 hours later, to the hour, I was with Matt Ross in your Norway office. I found Matt to be extremely helpful in explaining everything that I would be experiencing and then he went to work. We laughed, we talked, and before I knew it, the appointment was over. I have no extra pain and felt comforted when I left, that everything was going to be ok. During our subsequent sessions, Matt and I spoke about he personal plights, education and family, and after hearing him talk to me as an equal, our conversations instilled trust and comfort. Matt is a true asset to your team and I would really appreciate if you told him that for me.
Then along came Carley. Carley was much like Matt in her skills and methods. She listened and made me feel very welcome and comfortable. Carley told me what to expect and did just what she said she would. Carley is also amazing at distracting from what is happening at the time, she is a master of conversation and is always looking at my eyes and body language and knows when I am too stubborn to say ouch! Carley too, is an amazing asset to your organization.
Your entire staff at the Norway office has demonstrated exceptional skills, professionalism, and compassion. Luanne has been a comfort when I visit your office. I have had schedule changes and have had to adjust my appointments and she has been extremely helpful. She also takes a minute to welcome me to the office and always smiles.
I would like to thank you and all of your staff for all you have done for me and will continue to do in the weeks and months to come. Your staff has played a major role in my life as they have guided my healing and I appreciate that. I would not be where I am if it were not for the Bader Physical Therapy staff.
Please convey my thanks as it means a great deal to me. You’re are fortunate to have such an exceptional group of people working with you, this says a great deal about RBPT’s organizational culture.